Order and Delivery

What should I pay attention to when ordering?

First of all, you need to make sure that the membership form you fill out when you become a member contains complete and up-to-date information. In case of any problem that may arise after your order, our customer representatives will contact you using the contact details in your membership information. Your order will be sent to the delivery address you entered. In order to avoid any problem during cargo delivery, you need to write your address in full detail.

How can I place an order?

In order to place an order through our site, you must first become a member of our site or use the guest checkout option; go to the page of the product you want to buy, choose the model you like and add the product to your cart by pressing the “Add to Cart” button. Then you can place your order by clicking “My Cart” at the top right of our page and entering your payment information after the delivery information.

Which cargo company will my order be sent with?

The cargo company with which the orders you place through our site will be sent is specified as Yurtiçi Kargo.

How much is the shipping fee?

If the purchase you make through our site amounts to 2,500 TL or more, it is shipped with free shipping. Below that amount, the shipping fee of the cargo company selected for the shipment applies.

I placed my order, what happens next?

After your order reaches our system without any problem, an e-mail and/or SMS stating the details of your order will be sent to the e-mail address and/or mobile phone you used when creating your membership on our site. Our customer representatives will prepare your products and hand them over to the cargo company in order to deliver your order to you as soon as possible and without any problem. Your order will be handed over to the cargo company within 7 business days at the latest after it reaches us. When your product is delivered to the cargo company, another e-mail and/or SMS will be sent to you and you will be informed about the shipment. You can make your payments with Visa, Visa Electron and Mastercard credit cards.

How can I track the status of my order?

You can track all the orders you have placed through our site by clicking “Order Tracking” at the top right of our page.

My order has been handed over to the cargo company. How can I check its status?

You can track the order you placed through our site by entering your order number and e-mail address on the "Order Tracking" page and clicking the track option, after which your orders will be listed. By clicking the cargo link next to your shipped order, you can follow the status of your order at the cargo company.

What should I pay attention to when receiving the product?

Open and check any package you think has been damaged during shipment in front of the cargo officer who delivers it. If there is any damage to the product, have a report drawn up by the cargo company and do not accept the product. Do not forget that once the product has been received, you are deemed to have accepted that the cargo company fully fulfilled its duty.

Forgot My Password?

Click the “Forgot my password” link on the login page and enter the e-mail address you used when registering on the site; in a very short time an e-mail containing the password you provided to us for logging in to the site will be sent to you.