Cancellation and Refund Conditions

GENERAL:

1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

2. Buyers are subject to the provisions of the Consumer Protection Law No. 6502 and the Distance Contracts Regulation (Official Gazette: 27.11.2014/29188) and to other laws in force regarding the sale and delivery of the product they purchase.

3. Shipping costs, which are the cost of dispatching the product, will be paid by the buyers.

4. Each purchased product is delivered to the person and/or organization at the address indicated by the buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, Buyers may terminate the contract.

5. The purchased product must be delivered complete, in accordance with the specifications stated in the order, and together with documents such as the warranty certificate and the user manual, if any.

6. If the sale of the purchased product becomes impossible, the seller must notify the buyer of this situation in writing within 3 days of learning of it. The total price must also be refunded to the Buyer within 14 days.

IF THE PRICE OF THE PURCHASED PRODUCT IS NOT PAID:

1. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD:

1. If, after the product has been delivered, it is determined that the credit card with which the buyer paid has been used unfairly by unauthorized persons, and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the contract to the SELLER within 3 days, with the shipping cost borne by the SELLER.

IF THE PRODUCT CANNOT BE DELIVERED ON TIME DUE TO UNFORESEEN REASONS:

1. If force majeure events that the Seller could not foresee occur and the product cannot be delivered on time, the situation is notified to the Buyer. The Buyer may request the cancellation of the order, the replacement of the product with a similar one, or the postponement of delivery until the obstacle is removed. If the Buyer cancels the order and payment was made in cash, this amount is paid to the Buyer in cash within 14 days of the cancellation. If the Buyer paid by credit card and cancels, the product price is refunded to the bank within 14 days of that cancellation, but it is likely that the bank will transfer it to the buyer's account within 2-3 weeks.

THE BUYER'S OBLIGATION TO CHECK THE PRODUCT:

1. The Buyer shall inspect the goods/services subject to the contract before taking delivery; the Buyer shall not accept damaged and defective goods/services from the cargo company, such as those that are crushed, broken or have torn packaging. The goods/services received shall be deemed undamaged and intact. After delivery, the BUYER must protect the goods/services with care. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned together with the product.

RIGHT OF WITHDRAWAL:

1. The BUYER may exercise the right to reject the goods and withdraw from the contract, without assuming any legal or criminal liability and without giving any reason, within 14 (fourteen) days from the date of delivery of the purchased product to the BUYER or to the person/organization at the address indicated by the BUYER, provided that the SELLER is notified through the contact details below.

1. THE SELLER'S CONTACT DETAILS FOR NOTIFICATION OF THE RIGHT OF WITHDRAWAL:

COMPANY

NAME/TITLE: ADDRESS: EMAIL: TEL: FAX:

DURATION OF THE RIGHT OF WITHDRAWAL:

1. If what the Buyer purchased is a service, this 14-day period starts from the date the contract was signed. The right of withdrawal cannot be exercised in service contracts where the performance of the service has begun with the consumer's approval before the withdrawal period expires.

2. Expenses arising from the exercise of the right of withdrawal belong to the SELLER if the delivered goods are defective within the scope of Article 8 of the Consumer Law. Outside this scope, if the shipment cannot be delivered for reasons other than extraordinary ones and the goods are returned arbitrarily, the return costs are deducted from the amount to be refunded to the buyer.

3. In order to exercise the right of withdrawal, a written notification must be made to the SELLER by registered mail, fax or e-mail within the 14 (fourteen) day period, and the product must not have been used within the framework of the "Products for Which the Right of Withdrawal Cannot Be Exercised" provisions set out in this contract.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

1. The invoice of the product delivered to the 3rd party or to the BUYER. (If the invoice of the product to be returned is a corporate invoice, it must be sent together with the return invoice issued by the institution. Returns of orders whose invoices are issued in the name of institutions cannot be completed unless a RETURN INVOICE is issued.)

2. The return form and the products to be returned must be delivered complete and undamaged, together with their box, packaging and standard accessories, if any.

RETURN CONDITIONS:

1. The SELLER is obliged to refund the total price and the documents that place the BUYER under an obligation to the BUYER within 10 days at the latest from the receipt of the notice of withdrawal, and to take back the goods within 20 days.

2. If the value of the goods decreases for a reason arising from the BUYER's fault, or if return becomes impossible, the BUYER is obliged to compensate the SELLER's losses in proportion to the BUYER's fault. However, the BUYER is not responsible for changes and deterioration that occur because the goods or product were used properly during the withdrawal period.

3. If the campaign limit amount set by the SELLER is fallen below as a result of the exercise of the right of withdrawal, the discount amount benefited from within the scope of the campaign is cancelled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

1. Pursuant to the Regulation, it is not possible to return goods prepared in line with the BUYER's requests or clearly in line with the BUYER's personal needs and not suitable for return, underwear bottoms, swimsuit and bikini bottoms, make-up materials, disposable products, goods that are in danger of rapid deterioration or whose expiry date may pass, products that are not suitable for return in terms of health and hygiene once their packaging has been opened by the BUYER after delivery, products that become mixed with other products after delivery and cannot be separated by their nature, goods relating to periodicals such as newspapers and magazines other than those supplied under a subscription agreement, services performed instantly in an electronic environment or intangible goods delivered to the consumer instantly, and audio or video recordings, books, digital content, software programs, data recording and data storage devices and computer consumables whose packaging has been opened by the BUYER. In addition, pursuant to the Regulation, it is also not possible to exercise the right of withdrawal in respect of services whose performance has begun with the consumer's approval before the withdrawal period expires.

2. In order for cosmetics and personal care products, underwear products, swimsuits, bikinis, books, copyable software and programs, DVDs, VCDs, CDs and cassettes, and stationery consumables (toner, cartridge, ribbon, etc.) to be returned, their packaging must be unopened, untested, undamaged and unused.

DEFAULT AND ITS LEGAL CONSEQUENCES

1. The BUYER accepts, declares and undertakes that, in the event of default where payment transactions are made by credit card, the BUYER will pay interest within the framework of the credit card agreement between the cardholder and the bank and will be liable to the bank. In this case the relevant bank may resort to legal remedies; it may claim the resulting expenses and attorney's fees from the BUYER, and in any case, should the BUYER default on the debt, the BUYER accepts that the BUYER will pay the loss and damage suffered by the SELLER due to the delayed performance of the debt.

PAYMENT AND DELIVERY

1. You can make a Bank Transfer or EFT (Electronic Fund Transfer) to any of our ............, ......... bank accounts (TL).

2. Through our site you can benefit from online single payment or online installment options with any of your credit cards. In your online payments, the amount will be charged to your credit card at the end of your order.